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This section will list the 5 tasks that a supervisor should perform on a daily basis to ensure good data integrity of the system, accredit associates of any missing delays and/or indirect activities, and coaching of any low performers.

Ideally, these tasks should be performed at the start of shift.

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error
error
 

Daily Tasks:

1. Fix any errors for the previous day for your direct reports.

    1. Select the Monitor menu.
    2. Click on Assignment Status submenu.
    3. Click Search.
    4. Enter the date for the previous work day in both the Start Date and End Date fields (leave the Status field blank).
    5. Click on the Work Schedule Date (underlined in blue) for assignments in error status (ERR).
    6. Click on the Work Schedule Date for any associate reporting to you.
    7. A new tab will appear displaying the associate's Daily Inquiry.
    8. Fix error(s) listed on the screen.
      1. If hep help is required on a particular error, please see the site super user.
    9. Once all error(s) have been corrected, close the Daily Inquiry screen and you will be taken back to the Assignment Status screen.
    10. Select the next associate from the list.

 

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delays
delays

2. Enter delays or indirects for the previous day for your direct reportsassociates reporting to you.

    1. Select the Operations menu.
    2. Click on Daily Inquiry submenu.
    3. Click Search.
    4. Change the Schedule Date to the previous work day.
    5. Find the correct associate and click on their Employee ID.
    6. Add the delay/indirect activity into the proper assignment.

 

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report
report

3. Run a Performance by Employee report.

    1. Select the Report menu.
    2. Click on Cost/Performance

 

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low performers
low performers

4. Focus on low performers.

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walkaround
walkaround

5. Perform your daily walk-around.