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One key concept to grasp regarding Split Assignments is that the KVI information (and thus the standard time), is calculated at the Parent level, and then distributed to the Child assignments. The amount of standard time that is distributed to each Child assignment is based on a ratio of its duration (or the actual amount of time spent in the assignment), to the total duration of all child assignments.

Splitting an Assignment Using the Kiosk

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The start and end times are recorded for each associate independently against their respective assignments. An assignment may be split any number of times, even by the same employee repeatedly. In fact, when a single employee places any assignment on Hold in the Kiosk and resumes it later, it's the Split Assignment logic that divides the original assignment.

To split an assignment:

1. Type the shared Assignment ID in the Assignment ID field of the 'Perform Assignment' section of the Kiosk screen.
2. Click Start in the 'Perform Assignment' section. ProTrack generates a new assignment: the original assignment ID with a "-1" appended to the end.
3. The new assignment ID is shown in the Assignment ID field of 'Current Assignment' section and the status of the assignment is set to INP in the 'Assignment Information' section.

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As with Kiosk Split Assignments, standard time is calculated at the parent level and then shared among everyone (the children) who worked in the assignment.  Standard time is calculated using KVI values, which are stored at the parent level.  KVIs may be passed in one or more child assignment, but are all accumulated at the parent assignment level. Caution: The duration for a split assignment (Parent) cannot exceed a time period of over 7 days. So KVI information which may be provided in a few different ways:

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