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Overview

TZA's Customer Service Portal allows customers to easily request support, monitor support progress, and interact directly with support staff. It also provides a consolidated history for each support request avoiding the hassle of searching through emails to establish the progress on an issue. All status updates and comments are automatically included in an email with a link to the support ticket.

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Login

The portal can be accessed at  http://servicedesk.tza.com:8097/servicedesk/customer/portals and requires a login provided by TZA to access. Contact protracksupport@tza.com to request access. Each user is required to login. A username and password will be provided and you will be able to change your password after login on your Profile.

If you forget your password, an automated password reset email can be generated from the Forgotten your password? link or TZA can reset your password for you.

 

 

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TZA Customer Service Portal Homepage

From the Customer Service Portal homepage, you can request support for the warehouse product, manufacturing product, or driver's product. You can also make feature requests for any of the products. Feature requests will be reviewed and prioritized among other road map features by TZA's development staff.

In the blue title, you can access your My requests page, your profile for editing your information or changing your password, and logout.

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