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An Active assignment is defined as not being in "COM" (Complete) status; this includes "INP" (In Progress) or "HLD" (on Hold) status. In the case of a Split Assignment, if any Child assignment in the Family is in "INP" or "HLD" status, then the Family is considered Active. Operationally speaking, the assignment remains open until the last employee completes his or her portion of work. Even if another Child was placed in "HLD" status, it will be automatically ended when the last Child assignment is no longer in "INP". |
The start and end times are recorded for each associate independently against their respective assignments. An assignment may be split any number of times, even by the same employee repeatedly. In fact, when a single employee places any assignment on Hold in the Kiosk and resumes it later, it's the Split Assignment logic that divides the original assignment.
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