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1. Log in to ProTrack Warehouse.

2. Select Alert under the Configuration menu. The Maintain Alerts screen appears.
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   ^{Fig.1 Maintain Alerts}

    

   Maintain Alerts Tab Descriptions

   Tab	Description
   Monitor Plan	Displays alert plan details and entities that are monitored by that plan.
   Alert Levels	Displays details of different alert criteria like performance, utilization, effectiveness, and quality.
   Subscribers	Displays shows subscriber details to send alerts to either through the screen or through an e-mail.

   ^{Table 1. Maintain Alerts Tab Descriptions}
   Maintain Alerts Field Descriptions

   Field	Description
   Alert Plan	Type a plan name, which is alphanumeric (combination of Alphabets and Numbers).
   Monitor Level	Select the Alert Monitoring level. Currently individual is the only option.
   Response Time	Type the Hours or Minutes given to a subscriber to respond to an alert.
   Reminder Time	Type the reminder time.
   Start Date	Click and select the Start Date of the alert plan, which should be earlier than End Date.
   End Date	Click to select the End Date of the alert plan.
   Use Reminder	If Use Reminder check box is selected, type the Reminder Time.
   Disable Alert	Click ‘Yes’ to disable the alert, if not click ‘No’.

   ^{Table 2. Maintain Alerts Field Descriptions}

Adding Alerts

To add a new alert:

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Alert Level Field Descriptions

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Acknowledging Alerts

To acknowledge a new alert:

1. Select the check box to the left of the alert.
2. Click _{Image Added}.
   
   
   

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Click _{Image Removed} to save the plan.

Searching Alerts

To search for particular plans:

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Click _{Image Removed} and the records for the selected criteria will be listed in the 'Alert Search Results' section.

Viewing & Editing Alert Plans

To view and edit the plan:

1. Search and list the alert plans you want to view or edit in the ‘Alert Search Results’ section.
2. Click the Alert Plan link from the ‘Alert Search Results’ section. The details of the plan appear in the corresponding fields in the Maintain Alerts screen.

3. Change the required fields and click _{Image Removed} to save the changes.

   Tip
   title Tips
   If you have made the changes in the fields and do not want to save the details, click Image Removed before you save the changes. If you want to add an alert plan at this point, click Image Removed to clear the fields and to bring the screen to add mode. To delete a subscriber select the corresponding check boxes and click Image Removed.

Deleting Alert Plans

To delete the plans:

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Select the Alert Plans in the ‘Alert Search Results’ section by selecting the check box of each plan.

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