Page History

The Alert system is designed to perform some sort of action based on a triggering mechanism. The alerting system requires data as an input, a decision on what data to act on, and a set of output actions. The triggering mechanism can be an agent or a scheduled request that is supplied some sort of data or goes out and gets some sort of data to act upon. This data can be filtered and the results used to trigger a set of actions. The actions are what can be done based on the rules of the triggering mechanism, such as send out an email, run stored procedure, run a batch job, etc. 

The most common action is to send out a message indicating something happened. For example, we can fire off a process every day that returns a list of employees that had poor performance below some threshold. Then for each of these, we can send out an email to a designated person indicating that employee’s performance. The recipient can also be required to acknowledge that he received the email, and if not, a second person can be notified in an escalation process.

To access the

Maintain Alerts in ProTrack Warehouse is used to setup alerts and alert parameters for pre-determined recipients. Maintain Alert is also used to set up a list of subscribers and their email addresses.

To access the Maintain Alerts screen:

1. Log in to ProTrack Warehouse.

2. Select Alert under the Configuration menu. The Maintain Alerts screen appears.
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   ^{Fig.1 Maintain Alerts}

    
   Maintain

Acknowledging Alerts

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^{Table 2. Maintain Alerts Field Descriptions}

Adding Alerts

To add a new alert:

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To acknowledge a new alert:

1. Select the check box to the left of the alert.
   
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   ^{Fig.2 Acknowledge Alerts}
2. Click _{Image Added}. A popup will appear asking to confirm the alert(s) will be acknowledged. Click _{Image Added}.
   
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   ^{Fig.3 Confirm Acknowledging of Alerts}
    
3. The status of the alerts will be changed to Acknowledged.
   
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   ^{Fig.4 Alerts Have Been Acknowledged}
   
   

Alert History

The Alert History screen is a listing of alert actions that have been executed, and their status, if any.  Every alert action, including wait and repeat, gets logged into history. If the action was an email, the email message gets saved. If the alert was an email requiring an acknowledgement, it will get logged with the status of acknowledged or waiting for acknowledgement. By clicking on one of the entries, you get a pop-up the more detailed information regarding the alert, such as when and who acknowledged an email action.

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^{Fig.5 Alert History}

Creating an Alert

To create an alert:

1. Subscribers must be created to know who will be notified.
2. Alerts must be configured to determine what action will be performed.
3. Agents must be configured to allow some sort of data input for the alert to be triggered.
4. Events must be configured to generate the data that can be used for alerting.
5. Event Scheduler must be configured to determine when the alert should be executed

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Alert Level Field Descriptions

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Click _{Image Removed} to save the plan.

Searching Alerts

To search for particular plans:

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Click _{Image Removed} and the records for the selected criteria will be listed in the 'Alert Search Results' section.

Viewing & Editing Alert Plans

To view and edit the plan:

1. Search and list the alert plans you want to view or edit in the ‘Alert Search Results’ section.
2. Click the Alert Plan link from the ‘Alert Search Results’ section. The details of the plan appear in the corresponding fields in the Maintain Alerts screen.

3. Change the required fields and click _{Image Removed} to save the changes.

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   title Tips
   If you have made the changes in the fields and do not want to save the details, click Image Removed before you save the changes. If you want to add an alert plan at this point, click Image Removed to clear the fields and to bring the screen to add mode. To delete a subscriber select the corresponding check boxes and click Image Removed.

Deleting Alert Plans

To delete the plans:

1. Search and list plans in the ‘Alert Search Results’ section.

2. Select the Alert Plans in the ‘Alert Search Results’ section by selecting the check box of each plan.

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   image MA Delete.jpg title Fig.261 Maintain Alerts - Delete Plan

3. Click _{Image Removed} and the selected plans are deleted.