Overview

Easy Metrics' Customer Service Portal allows customers to easily request support, monitor support progress, and interact directly with support staff. It also provides a consolidated history for each support request avoiding the hassle of searching through emails to establish the progress on an issue. All status updates and comments are automatically included in an email with a link to the support ticket.

Login

The portal can be accessed at  http://easymetrics.atlassian.net/servicedesk/customer/portals and requires a login provided by Easy Metrics to access. Contact protracksupport@tza protracksupport@easymetrics.com to request access. Each user is required to login. A username and password will be provided and you will be able to change your password after login on your Profile.

If you forget your password, an automated password reset email can be generated from the Forgotten your password? link or Easy Metrics can reset your password for you.

Making a Request

When making a request, please provide:

1. A brief one sentence summary of the support request.
2. A detailed description of the question or issue. Include in the details any information needed to reproduce or locate the data that may be related to the support request.
3. The screen that is related to the support request. If there are multiple, they can be included in the details section.
4. Any screenshots, logs, or other files that relate to the support request. There is a size limit of 10MB for attachments, compress any larger files. If a file cannot be attached, TZA Easy Metrics support will coordinate the file transfer via a different method if necessary.

Click Create to complete your request.