Schedule Request

The Schedule Request screen in ProTrack Warehouse enables the user to identify which topics in the processing queue have erred out, identify why the topics erred out, and reprocess those requests.

To access the Schedule Request screen:

1. Log in to ProTrack Warehouse.

2. Select Schedule Request under the Monitor menu. The Schedule Request screen appears.
   
   
   ^{Fig.1 Schedule Request}

    

Searching Schedule Request

To search for a particular topic:

1. Click 'Search' and a popup window appears.
   
   
   ^{Fig.2 Schedule Request - Search}

   
   
   ^{Fig.3 Schedule Request - Searching Topics}

    

2. Type a Topic and/or Status.
3. Click  and chose a date range to search for scheduled requests.

   1. 1. Click  and the records for the selected criteria are listed in the 'Detail Report' section.
         
         
         ^{Fig.4 Schedule Request - View Details}

          

         List of Topics

         Topic	Definition	Target
         ADD_EOD	Request to insert an EOD in an employee's day. This process is done to ensure that each employee receives an EOD each day.	Work Schedule ID
         ERR_INP	Request to error out any assignments that are left in progress at the end of the employee's scheduled buffer.	Work Schedule ID
         PRE_STD_CALC	Request to calculate standards for Pre Download Assignments and any updates applied to KVI counts for assignments.	Assignment Seq ID
         PREP_RAW_DATA	Request to prep bulk data that will be validated to ensure that the proper fields are populated.	WMS Import File Name
         PROCESS_POST_ASGN	Request to insert data from the import table into the assignment tables for Post Download Assignments.	WMS Employee ID
         PROCESS_PRE_ASGN	Request to insert data from the import table into the assignment tables for Pre Download Assignments and Shell Assignments.	Assignment ID
         PROCESS_CHILD_ASGN	Request to insert data from the import table into the assignment tables for Parent/Child Assignments.	Assignment ID
         RSH	Request to sequence the assignments within an employee's day. This process is called reshuffle.	Work Schedule ID
         STD_CALC	Request to calculate standards for Post Download Assignments.	Work Schedule ID
         WMS_IMPORT	Request to Import one file from the WMS import directory.	WMS Import File Name

         ^{Table 1. List of Topics}
         
         Status Descriptions

         Status	Description
         RFP	Ready for Processing - These requests are waiting in queue to be processed.
         INP	In Progress - These requests are either actively being processed or are about to be processed.
         ERR	Error - These requests have erred out.

         ^{Table 2. Status Descriptions}

Reprocessing A Topic

To reprocess a topic:

1. Search and list the topic you want to reprocess in the 'View Details' section.

2. Click on the Date link from the 'View Details' section. The details of the Topic appear in the corresponding fields in the 'Detailed Summary Report' section.
   
   
   ^{Fig.5 Schedule Request - Topic Details}

    

3. If the topic is in ERR status, review the error message and make the appropriate changes to the assignment or within ProTrack Warehouse.
4. Select the check box next to the topic to be reprocessed.
5. Click  and the topic will go to RFP status to be reprocessed.