Schedule Request

The Schedule Request screen in ProTrack Warehouse enables the user to identify which topics in the processing queue have erred out, identify why the topics erred out, and reprocess those requests.

To access the Schedule Request screen:

1. Log in to ProTrack Warehouse.

2. Select Schedule Request under the Monitor menu. The Schedule Request screen appears.
   
   
   ^{Fig.1 Schedule Request}

    

Searching Schedule Request

To search for a particular topic:

1. Click 'Search' and a popup window appears.
   
   
   ^{Fig.2 Schedule Request - Search}

   
   
   ^{Fig.3 Schedule Request - Searching Topics}

    

2. Select a Topic and/or Status from the drop down lists.
3. Click  and chose a date range to search for scheduled requests.

4. Click  and the records for the selected criteria are listed in the 'Detail Report' section.
   
   
   ^{Fig.4 Schedule Request - View Details}

    

   List of Topics

   Topic	Definition	Target
   ADD_EOD	Request to insert an EOD in an employee's day. This process is done to ensure that each employee receives an EOD each day.	Work Schedule ID
   APPLY_GROUP_DELAY	Request to inset GROUP_DELAY in employee work schedule.	Group Delay ID
   DEL_GRP_DELAY	Request to delete group delay from employee work schedule.	Group Delay ID
   DEL_REQ
   END_WORK_ORDER
   ERR_INP	Request to error out any assignments that are left in progress at the end of the employee's scheduled buffer.	Work Schedule ID
   LOC_CACHE	Request to generate location cache for selected floor or all floors.	Auto Generated
   NODE_CACHE	Request to generate node cache for selected floor or all floors.	Auto Generated
   PRE_STD_CALC	Request to calculate standards for Pre Download Assignments and any updates applied to KVI counts for assignments.	Assignment Seq ID
   PREP_RAW_DATA	Request to prep bulk data that will be validated to ensure that the proper fields are populated.	WMS Import File Name
   PROCESS_POST_ASGN	Request to insert data from the import table into the assignment tables for Post Download Assignments.	WMS Employee ID
   PROCESS_PRE_ASGN	Request to insert data from the import table into the assignment tables for Pre Download Assignments and Shell Assignments.	Assignment ID
   PROCESS_CHILD_ASGN	Request to insert data from the import table into the assignment tables for Parent/Child Assignments.	Assignment ID
   REDIST_STD
   RSH	Request to sequence the assignments within an employee's day. This process is called reshuffle.	Work Schedule ID
   STD_CALC	Request to calculate standards for Post Download Assignments.	Work Schedule ID
   STD_RECALC	Request to calculate standard for Post Assignments.	Work Schedule ID
   WMS_IMPORT	Request to Import one file from the WMS import directory.	WMS Import File Name

   ^{Table 1. List of Topics}
   
   Status Descriptions

   Status	Description
   RFP	Ready for Processing - These requests are waiting in queue to be processed.
   INP	In Progress - These requests are either actively being processed or are about to be processed.
   COM	Completed - These requests have completed their processing.
   ERR	Error - These requests have erred out.
   IGN	Ignore - These requests have been ignored.

   ^{Table 2. Status Descriptions}

Reprocessing A Topic

To reprocess a topic:

1. Search and list the topic you want to reprocess in the 'View Details' section.

2. Click on the Date link from the 'View Details' section. The details of the Topic appear in the corresponding fields in the 'Detailed Summary Report' section.
   
   
   ^{Fig.5 Schedule Request - Topic Details}

    

3. If the topic is in ERR status, review the error message and make the appropriate changes to the assignment or within ProTrack Warehouse.
4. Select the check box next to the topic to be reprocessed.

5. Click  and the topic will go to RFP status to be reprocessed.

   Tips

   Ability to use the ReProcess button when user would like to ProTrack to submit another request to potentially correct the issue prior to the user correcting.